Refund policy

At Lyxa Perfumes, we strive to provide you with a seamless shopping experience and high-quality fragrances you’ll love. However, if you are not completely satisfied with your purchase, we are here to make returns and refunds as smooth as possible.

Returns

  • Eligibility: Customers may return their product(s) within 7 days of receiving the order to get 80% refund.

  • Returns after 7 days but within 2 weeks of delivery will be eligible for a 30% refund.

  • Returns must be in their original condition, unused, and with all packaging intact.

Refunds

  • Refunds will be processed once we receive and inspect your returned item.

  • The refund will be credited to your original payment method within 5-7 working days after the product is picked up.

  • Please note that shipping charges are non-refundable unless the return is due to our error.

How to Return Your Order

  1. Contact our customer support team at lyxabusiness@gmail.com or +91 9131002991 within the eligible return period.

  2. Provide your order number and reason for return.

  3. We will arrange a pickup from your address.

  4. Once we receive the item, your refund will be processed as per our policy.

Important Notes

  • Refund percentages are based on the day of return from the date of delivery:

    • Within 7 days → 80% refund

    • Day 8 to 14 → 30% refund

  • Products damaged, used, or not in original packaging may not be eligible for a refund.

  • For international orders, return shipping charges are borne by the customer.

We value your trust and are committed to ensuring your experience with Lyxa Perfumes is luxurious, satisfying, and worry-free.