We want you to love your LYXA perfume. If for any reason you are not satisfied, our Returns Policy ensures a smooth process.
Eligibility for Returns
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Products must be returned within 14 days of delivery.
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Items must be unused, unopened, and in original packaging.
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For hygiene reasons, opened or used perfumes cannot be returned unless they are defective.
Process
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Contact our customer service team at support@lyxa.com with your order details.
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We will provide you with return instructions.
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Once we receive and inspect the item, we will issue a refund to your original payment method.
Refunds
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Refunds are processed within 7–10 business days after approval.
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Shipping fees are non-refundable unless the product is defective or incorrect.
Exchanges
We offer replacements only for defective or damaged items. Please contact us for assistance.